Welcome to Shopfinitty (“we,” “us,” “our”). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase through our website at https://shopfinitty.online/ (the “Site”). By using the Site or making a purchase, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, you must not use the Site or purchase from us.
1. Definitions
- Personal Data / Personal Information: Any information relating to an identified or identifiable natural person.
- You / Your / Customer: The user of the Site or person making purchases.
- Cookies: Small files placed on your device to collect standard Internet log information and visitor behavior information.
- Third-party services: Services provided by external entities, such as payment processors, delivery providers, analytics, etc.
2. Information We Collect
We collect information in the following ways:
a) Information you give us directly
When you register an account, place an order, contact customer service, subscribe to our newsletter, or otherwise interact with the Site, you provide personal information such as:
- Name
- Email address
- Billing address
- Shipping address
- Phone number
- Payment information (credit card, debit card, or other payment method details) — note, some of this may be handled by third-party payment processors and not stored fully on our servers.
- Order history (which items you have bought, when, what price, etc.)
- Any other details you choose to supply (e.g., feedback, preferences, wish-lists)
b) Automatically collected information
When you visit or use the Site, we automatically collect information such as:
- IP address
- Device type (mobile, desktop, tablet), operating system, browser type and version
- Pages you view on our Site, links you click, time spent on pages, referring URL / site
- Date, time and duration of your visit
- Device identifiers, browser cookies, or similar tracking technologies
- Location information (approximate, based on IP address or device settings) if permitted
c) Information from third-parties
We may receive information about you from other sources, including:
- Payment processors or gateways
- Shipping / courier partners
- Analytics providers (e.g., Google Analytics)
- Advertising partners
- Social media platforms (if you use social login or interact via social media)
3. Use of Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders: manage the ordering process; to deliver your purchases; to send order confirmations, invoices, shipping notifications, and updates.
- To manage your account: verify identity; to provide customer support; to maintain your profile; to protect against fraud / unauthorized transactions.
- To communicate: send you emails, messages or notifications (e.g. order status; promotions; offers; changes in policies); respond to your queries or complaints.
- To improve our services and Site: monitor use of the Site; understand what products or page content are most popular; perform analytics; improve Site layout and functionality.
- For marketing and promotions (if you opt in): send newsletters, special offers, promotional materials; tailor content, advertisements to your interests.
- For legal or compliance reasons: to comply with applicable laws; to respond to lawful requests by public authorities; to protect rights, property or safety of us, users, or others.
- For fraud detection and prevention, and risk management: to ensure that transactions are valid; to identify suspicious or illegal activity.
4. Legal Bases for Processing (if applicable)
If you are a resident in a jurisdiction which requires specifying lawful bases (e.g. under GDPR for EU customers, or similar laws), we rely on one or more of the following:
- Performance of a contract (processing necessary for us to provide you with goods / services you requested).
- Legitimate interests (for example, to improve the Site, marketing, fraud detection, etc.), provided your rights do not override those interests.
- Consent (e.g. for marketing emails, when required).
- Legal obligation (to comply with a law, regulation or court order).
5. Cookies and Tracking Technologies
a) What are cookies
Cookies are small text files placed on your device when you visit a website. They help us recognize your device, remember preferences, understand usage patterns, etc.
b) How we use cookies & similar technologies
- Essential cookies: required for the basic functioning of the Site (e.g. remembering what is in your shopping cart; session management).
- Performance / analytics cookies: to collect data about how users use the Site (page visits, bounce rates, etc.) so we can improve experience.
- Functional cookies: allow us to remember settings you choose (language preferences, region, login details).
- Advertising / targeting cookies: used to deliver more relevant adverts, measure ad campaign effectiveness; may be used by third parties.
c) Your choices concerning cookies
- Many browsers allow you to refuse or delete cookies (look under browser settings).
- If you disable or refuse certain cookies, some parts of the Site may not function properly.
6. How We Share Your Data
We may share your information with:
- Service providers: companies who perform functions on our behalf (payment processors, shipping/courier companies, IT/hosting providers, data analytics, email / messaging providers). They only have access necessary to perform their functions and are obligated to keep your information secure.
- Business partners: when we run joint promotions or co-branded offerings with partners, if you opt in to such services.
- Legal and governmental authorities: when required by law or regulation; to respond to legal process; to protect our rights, property, or safety or others; to enforce these Privacy Policy & Terms.
- Corporate transactions: if there is a merger, acquisition, sale of company assets or bankruptcy proceedings, your information may be transferred to the new owner or relevant parties (subject to confidentiality / legal constraints).
- Third-parties for advertising or analytics: to help us understand how users interact with our Site; to show you targeted ads; if permitted under applicable laws and with your consent if required.
7. Data Retention
We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, including:
- To fulfill your orders and obligations under any contracts with you.
- To comply with our legal obligations (for example, tax, accounting, consumer protection laws).
- To resolve disputes; enforce agreements; for audit.
- For as long as you maintain an account with us (for account data).
- If you subscribe to marketing communications, until you opt out or withdraw consent.
After the retention period needed, we will securely delete or anonymize your personal data so it is no longer identifiable.
8. Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction, including:
- Using secure servers and firewalls; encryption of sensitive data in transit (e.g. SSL / TLS).
- Limiting access to personal data to those employees, contractors, and agents who need to know that information to perform their roles.
- Regular security reviews, vulnerability assessments.
- Encouraging you to use strong, unique passwords for your account; never share credentials.
However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You acknowledge that you transmit information at your own risk.
9. Your Rights
Depending on your jurisdiction, you may have rights in relation to your personal data. Examples include:
- Right to access your personal data we hold.
- Right to rectify / correct inaccurate or incomplete data.
- Right to erase / delete your data (where processing is no longer necessary or you withdraw consent).
- Right to restrict our processing, or object to certain processing (especially for marketing).
- Right to data portability (request a copy of your data in a structured, commonly used, machine-readable format).
- Right to withdraw consent (e.g. for marketing communications) at any time.
- Right to lodge complaint with a supervisory authority (if applicable).
If you wish to exercise any of the rights above, please contact us (details below). We will respond within the timeframes required by applicable law.
10. Children’s Privacy
- Our Site is not intended for children under the age of 13 (or as required by local laws).
- We do not knowingly collect personal data from children under legal age.
- If we become aware that a child has provided us with personal data without parental consent, we will take steps to remove such data and terminate the account or access.
11. International Data Transfers
Because we operate online and have partners, your personal data may be transferred to, stored in, or processed in countries other than your country of residence. These transfers may involve jurisdictions with different data protection laws. When we transfer personal data:
- We ensure that appropriate safeguards are in place (standard contractual clauses, data processing agreements, etc.).
- We comply with applicable data protection laws governing cross-border transfer.
12. Third-Party Links
Our Site may contain links to third-party websites, apps, or services (for example, embedded social media features, external payment gateways, or advertisements). We do not control those third parties, and their privacy practices may be different. This Privacy Policy does not apply to those sites. We encourage you to read privacy policies of other websites you visit.
13. Marketing & Promotional Communications
- If you have given consent, we may send you promotional offers or newsletters via email, SMS, or other contact methods.
- You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails, or by contacting our customer service.
- Even if you opt out of marketing, we may still send you non-promotional communications (order confirmations, delivery notifications, etc.).
14. Changes to this Privacy Policy
- We may update or revise this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top.
- If changes are significant, we may provide notice via email or through a prominent notice on the Site.
- Your continued access or use of the Site after modifications will constitute acceptance of the updated policy.