Refund Policy - Shopfinitty

1. Overview

Welcome to Shopfinitty. We value our customers and are committed to providing high quality products and excellent service. However, we understand that sometimes you may need a refund, return, or exchange. This Refund Policy outlines the terms and conditions under which refunds are granted, the process for returns, and how exchanges work.

By placing an order with Shopfinitty (the “Store”, “we”, “us”, “our”), you agree to the terms set forth in this Refund Policy.

2. Definitions

Customer, you, your: Means the individual or entity purchasing goods from the Store.
Order: An order placed by you for goods from the Store.
Goods or Product(s): Items that you purchase from the Store.
Refund: A return of the purchase price (or part of it) to you, under the terms below.
Return: Sending back goods to us for refund or exchange.
Exchange: Returning goods to receive similar goods of equal value (or with adjustments, see below) instead.

3. Eligibility for Refunds, Returns, and Exchanges

To be eligible for a refund or exchange, the following must apply:

You must contact us within 14 calendar days of receiving the product.
The product must be unused, in the same condition as when you received it, and in its original packaging, including all tags, labels, wrappers, accessories, and documentation.
Proof of purchase is required (e.g., order number, receipt, invoice).
For products that are damaged, defective, or not as described:
- You must notify us within 7 calendar days from the date of receipt.
- Provide photographic evidence of the damage or defect.

4. Non-Refundable / Non-Returnable Items

Some items are not eligible for refund or returns. These may include (but are not limited to):

Products marked “Final Sale”, “Clearance”, or “Non-returnable” at time of purchase.
Gift cards, downloadable digital goods, or software that has been downloaded or accessed.
Perishable goods (if any) that are not shelf-stable.
Items that have been used, washed, altered, or damaged by you beyond what is necessary to examine the product.
Items with missing parts or tags (unless the part was missing at the time of delivery, and you notified us immediately).

5. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect item, we will, at our discretion:

Provide a replacement at no extra cost; or
Issue a full refund including standard shipping charges; or
Provide a partial refund if you prefer to keep the item despite the issue.

You must provide us with:

A description of the issue.
Clear photographic evidence (and, if needed, video).
Your order number and date of purchase.

We reserve the right to request that the item be returned to us (in the state you received it) before the replacement or refund is issued.

6. Return Process

To initiate a return:

Contact our Customer Service team at [insert contact email/contact form details] with your order number, name, description of the issue, and whether you want a refund or exchange.
We will review your request. If eligible, we will send you instructions on how to ship the product back.
You are responsible for the cost of shipping the product back unless the item was defective, damaged, or incorrect.
Use a trackable shipping method and insure the package (if possible), as we are not responsible for lost items in transit.
Return the goods using the address provided by us. Make sure the product is packed securely.

7. Timeframes and Refund Method

Once we receive the returned item and inspect it, we will process your refund or exchange within 7-14 business days.
Refunds will be made via the original payment method used during purchase (credit card, debit card, bank transfer, etc.), unless otherwise agreed.
If the original payment method is unavailable (e.g., gift voucher), we may issue a store credit.
Shipping fees (original or return) are non-refundable except when the product is defective, damaged, or incorrect.

8. Partial Refunds

Partial refunds (e.g. for damaged or missing parts, or items returned missing original packaging) may be granted in the following circumstances:

The product shows signs of use beyond what is necessary to inspect the item.
Minor cosmetic damage not affecting the functionality, and you choose to keep the item.
Missing accessories that were included in the product description.

We will deduct an appropriate amount from the refund to compensate for diminished value (e.g. loss of value due to missing original packaging or tags).

9. Exchanges

Exchanges are subject to product availability.
If the item you want to exchange into is more expensive, we will charge you the difference. If it is cheaper, we will refund you the price difference.
Follow the same return process as above and indicate you want an exchange.
Once the returned item is accepted, we will dispatch the replacement. Shipping charges for the exchange may be borne by you unless otherwise agreed.

10. Cancellations

You may request cancellation of your order before it has been shipped.
If your order has already shipped, you must follow the Returns process; cancellation will convert to a return (if eligible).
Cancellation requests must be made via email or through your user account within 24 hours of placing the order (or earlier if your items are processed quickly).
If cancelled in time, you will receive a full refund of the product cost.
Shipping fees are refundable only if the order has not yet shipped; otherwise, these may be deducted.

11. Returns Due to Customs, Duties, or Import Restrictions

When ordering items from us that will be shipped internationally, you are responsible for any customs fees, duties, taxes, or import restrictions.
If an item is refused by customs or the delivery carrier for any reason beyond our control, you are responsible for any return shipping costs and those charges will be deducted from any refund.
We are not responsible for delays or issues due to customs or import restrictions in your country.

12. Faulty Shipments or Delivery Issues

If your order never arrives, or arrives significantly late due to our fault, or if there is a shipping error (wrong product, wrong address due to our error, etc.), contact us immediately.
We will investigate and, if confirmed, we will either resend the items, provide a refund, or offer store credit—whichever is most appropriate.
Be prepared to provide proof of non-delivery (if available), delivery confirmation, or other relevant information.

13. Store Credit / Gift Cards

In some cases (especially when the original payment method cannot be refunded), we may issue store credit.
Store credits expire [insert expiry period, e.g. 12 months from issuance] unless required otherwise by law.
Gift cards are non-refundable unless required by law.

14. Refund Policy Changes

We reserve the right to modify or replace this Refund Policy at any time.
Any changes take effect immediately upon posting the revised policy on our website.
Your continued use of our site or purchase of goods after changes implies acceptance of the revised policy.

15. Law & Dispute Resolution

This Refund Policy is governed by the laws of [insert jurisdiction(s), e.g. India; if Shopfinitty operates also from Germany, note that separately].
Any disputes arising under or in connection with this policy shall be resolved through [arbitration / small claims court / etc.] or through the courts in [your jurisdiction], subject to applicable laws.
If any provision of this policy is found to be invalid or unenforceable under applicable law, that provision shall be struck out, but the remaining provisions shall remain valid and enforceable.